1. Scope
This privacy policy applies only to how we process your personally identifiable information when you use our services. It does not cover external links from our website or the actions of individuals who are not our employees.
2. Collection, use and retention of data
When you contact us by telephone, email or WhatsApp, we may record the name, contact details, property information and enquiry details you provide to understand your needs, communicate with you, assess your requirements and follow up on services. This website provides WhatsApp, telephone and email links. You send messages and documents in the relevant application.
We use data only to the extent necessary to provide the relevant services and retain it no longer than required for the purpose of collection, unless otherwise required by law.
3. Data security measures
Protecting your personal data is a priority. We use physical, electronic and administrative measures to help keep it secure.
Only authorised personnel may access your data. They must comply with strict confidentiality obligations, and breaches are subject to disciplinary action. If we engage a third party to process your data, we also require strict confidentiality and conduct regular audits to ensure adequate protective measures are in place.
4. External links
Our website may contain links to other websites. Once you follow those links, the privacy policies of those websites apply.
Please read their policies carefully.
5. Data sharing
We do not sell, exchange or otherwise disclose your personal data to third parties, except where: you have given explicit authorisation; disclosure is required by law; it is necessary to protect your vital interests, such as personal safety; we work with research institutions or government departments on statistical analysis in the public interest using de-identified data; a serious breach of our terms harms the lawful interests of others or of our company and we are obliged to provide information to law enforcement; or other circumstances are in your interests. We carefully select partners bound by confidentiality agreements to process data on our behalf.
Cookies and third-party platforms
This website uses Google Analytics 4, cookies and related technologies to understand page visits, traffic sources and interactions with contact links, improve the website and assess enquiries. We retain existing telephone-click and WhatsApp link tracking. Messages you type in WhatsApp or email are not sent to Google Analytics by this website.
External websites, WhatsApp and email applications process data under their own privacy policies. You can manage cookies through your browser or use the Google Analytics opt-out tool.
Changes to this privacy policy
We may update this policy from time to time to improve our services. Changes will be published on this page. Please visit regularly for the latest version.
Policy and service enquiries
For any questions, please email cs@hkejs.com, or call 2364 2958.